17/01
respected sir,
I wanted to get portability from new india assurance company to appolomunich jus with the only condition as if I am getting all continuity benefits, no claim bonus etc then and then only I will get transferred if any of it is lacking I am not interested getting transferred to appolo munich….One of their agent mr rohit tondon (mob 9825154549) assured me for all this will be done and got my sign on application form saying that he will fill up all necessary details…he asked for pervious policy copies I said it is not preserved so he said you give declaration saying so…I said if I declare so then will I get my continuation benefits and no claim bonuses…he said yes….Because in my policy it self it is mentioned in the bottom line that “policy in continuation since 2002” so he said it will be done…
relaying on his assurance I DID not renewd my new india assurance policy because I was to get portability benefits from appolomunich…but after that appolo DID not gave me such benefits saying that I had not submitted backdated policy….
So I got the copies of my back dated policies from my chartered accountant and submitted to mr sunil (manager) in ahmedabad office…he accelerated the matter and said now I will get all my continuity benefits but as of date I am not given justice,
I want to take actions against appolomunich for giving me mental harassment ….And get me justice too…..
on 21/11 I emailed to appolomunich (from: samir dave
to: "[email protected]"
CC: "[email protected]" ; "[email protected]"
sent: monday, november 21 8:47 am
subject: very high priority online declaration for my portability request by application no 1101363331)
saying as, “dear sir, I had opted for the portability of my medicaid policy from new india assurance company (policy no as 21010034101100013095) to be renewed with your company by application no 1101363331as I find the earlier one (new india assurance company) as not proper...
after that rohit my agent asked me to give one more declaration and I DID so by email as,
&-- forwarded message &--
from: samir dave
to: "[email protected]"
CC: "[email protected]" ; "[email protected]"
sent: thursday, november 24 8:51 am
subject: very high priority online declaration for my portability request by application no 1101363331
24/11
dear sir,
with reference to my email dated 21/11. I got a very nice cooperation from mr sunil (bm0, ahmedabad, gujarat,
I would further like to say that I am a continues mediclaim policy holder of new india assurance company since more than 15 years...
I further declare that I do not have any sickness nor any medicines are going on so no critical disease is in my case...
I request you to make my portability in continuation of all my past years with new india assurance co so that I do not lose any such benefits of my continuing the policy since more thane a decade...
I appreciate the efforts of mr. Sunil, mr naresh and mr rohit in this case…..
samir dave
then again I wrote to them by email as,
on thu, 11/24, samir dave wrote:
from: samir dave
subject: very high priority application no 1101363331... status?
to: "[email protected]"
date: thursday, november 24, 10:03 pm
dear sir,
pl. Let me know the status of my application no 1101363331,
this is very very high time taken by your goodness...
my new india assurance policy gets expire on 4/12, that is very soon... pl. Pl. Pl.
Then again I emailed them saying as,
from: samir dave [mailto: [email protected]]
sent: sunday, december 04 10:14 pm
to: customer service
subject: fw: very high priority application no 1101363331... status?
call ref no 267.197
policy no 1000256717... issued to me is a cheating to me...
after talking to ur executive... even after three days I am not updated nor revert about...
if in next 48 hours I am not given justice I shall be forced to take legal shelter and contact irda
awaiting for your kind reply,
samir
then again I emailed to appolo as, & on thu, 12/8, samir dave wrote:
from: samir dave
subject: I will move to consumer protection forums, irda and all such concern authorities for justice. Case no 267, 197 policy no 1000256717
to: [email protected]
date: thursday, december 8, 8:27 pm
I personally handed over all my last 8 years policy copies to mr. Sunil a branch head at ahmedabad office, on 08/12, now I must get justice else I will move to consumer protection forums, irda and all such concern authorities for justice.
Awaiting for your kind reply,
again I emailed as, from: samir dave [mailto: [email protected]]
sent: wednesday, december 14 1:56 pm
to: grievance
CC: customer service
subject: I have not received any final status reply about my queries on, . Case no 267, 197 policy no 1000256717
14/12
dear sir,
as of date,
I have not received any final status reply about my queries on, . Case no 267, 197 policy no 1000256717
this is my final notice to you, now if I do not get a satisfactory conclusion on my problems from you in next 48 hours,
I shall be forced to take legal shelter now.
Samir dave
awaiting for your kind reply,
samir
again I emailed to appolo as, on tue, 12/20, samir dave wrote:
from: samir dave
subject: I have not received any final status reply about my queries on, .Case no 267, 197 policy no 1000256717
to: "customer service"
CC: "apolo munich grievance"
date: tuesday, december 20, 11:54 am
20/12
thanks,
I am not happy with the no claim bonus benefits passed to me and continuation benefits...
both are considered as new policy,
but I am a portability customer and having my policies with new india assurance company since more than 20 years without break (I migrated to ahmedabad from mumbai in 2002 so 2002 onwards I have my medical policy with new india assurance company) so I must get long term continuation benefits for no claim bonus as well as no disease continuation benefits to... which not given to me... I have submitted all back dated policy copies to mr sunil at your ahmedabad branch in person which proves my continuation...
awaiting for your kind reply,
samir
again I emailed to appolo as, friday, 06 january
dear sunilji,
I have not received any final status reply about my queries on, . Case no 267, 197 policy no 1000256717
I appreciate ur efforts for my queries to get resolved,
I have not yet received any solution on it,
as you know I have submitted all my last eight year's medical policies to you long back... pl. Follow up at your end and help me to get justice at the earliest and oblige.
Awaiting for your kind reply,
samir
at last I am tiered of them and I took irda’s shelter with the faith that I will get the justice with all harassment compensations…..
*have you approached insurance company regarding this grievance (if yes provide ref no)
yes
regards,
consumer affairs department
irda
basheerbagh
hyderabad
awaiting for your kind reply,
sami
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