Whilst purchasing a pizza from the Domino takeaway on Prince of Wales St, Norwich, Norfolk. 01603 663799 . I was standing waiting at the counter and could see that my pizza was sitting there a few minutes before being boxed up which was bothering me as I like my pizza to be steaming hot, I said nothing. I also always ask for a bottle of coke from the back of the fridge as I like that to be really cold. I paid my bill and was eating the pizza in the shop, the staff did not see that I was still there and whilst there I overheard the Manager - Richard Marriott say that for asking for cold coke I was 'a pain in the arse' to another member of staff.
I confronted him on what I had heard to which he replied ' well you ask for the same thing every time' and just shrugged his shoulders. I told him that I was going to make an official complaint and he was not bothered by this or seem to care.
It is not the first time I have experienced rudeness from him, on another occasion I asked him if it was ok to stand in the shop and eat my pizza and he said 'it is entirely up to you' but was said in a way that made me feel that he did not want me in the shop.
I was distressed by his behaviour and angry that he spoke of me in this way and did not care when I informed him that I had heard what he said.
I like Domino Pizza and feel that I can no longer use this store because of the actions of the Manager who should at all times act in a professional fashion regardless of what he thinks. It is called customer service.
I await to hear from you.
Courtney Gethins
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