Hi,
Hope the subject matter is clearly suggesting what i am going through.
I had bought a Bajaj Pulsar 150 CC bike on 13th June. Details are mentioned below for your reference. I have done timely services on 27/06/10 at 790 Km and on 18/07/10 at 1943 Km. After the second service i found out that the Engine is making some noice. After getting the same checked on the 3rd service dated 01/12/10 at 6747 Km (which is well within the timelime and Km reading specified by you), i came to know that the Engine needs to be redone as there are issues with the cylinder kit and other parts.
All 3 services have ben done at Auto Link Service Centre, 109/115, New Palam Vihar, Bajghera Chowk, Gurgaon Haryana.
Since last 17 days, i am following up for fixing up the issue but the status that is being given is that spares are not available and they need to be dispatched from Pune. I have somehow managed this timeframe, but this is absolutely not tolerable.
The conversation that i had today with the concerned person in the branch is that i need to pay for the work that needs to be done (Just to elaborate - This is for the parts that are not under warranty).
I have a few questions on the entire episode of customer dissatisfaction:
1. How can the Engine go down witihin 4-5 months of purchase.
2. If it has gone down, why i need to pay for the rectification work?
3. What is the service that Bajaj is offering as your customer is banging his head here and there for last 17 days?
4. What is the benefit of purchasing a new vehicle from a branded firm which has not even sustained for 4-5 months.
5. Even if the vehicle is rectified, it has got a stamp that the engine has been rebuilt thereby reducing the value of the same.
Just to sum up, i would like to inform you that this is the worst experience that i have ever faced in any new product. And in fact, this is not a small product!!! This is something for which every individual saves some penny or so that he can purchase it.
I definately would not not suggest any of my known to get into this mess. I would ask him to prefer some other company who can offer better services to the customer post Sale.
Just to inform you that i would have to go to the Consumer Court in case my issues are not resolved as this is a absolutely critical thing for me.
I am giving my vehicle for repair to the branch already mentioned above today evening.
Hope you will treat this as a feedback and get this issue resolved...
Bike detals are mentioned below for your reference:
Vehicle Number: HR26BC8602
Date of Purchase: 13/06
Invoice Number: 02903704Booking Number: 02908460
Mode of Purchase: Cash
Model: Pulsar 150- DTS I
Engine Number: DHGBTB01449
Chassis Number: MD2DHDHZZTCB12012
Regds,
Praveen Dhura
9311194546
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