I have already send the following E-mails to Bajaj service customer care for which no action has been taken so far.
Plz note i have not recived even a single call from the Bajaj company regarding the same for the last 21 days after registation of complaint with call centre.
Regards
Vineet Bhatia.
vineet bhatia to customerservice
show details Nov 13 (8 days ago)
Hi Bajaj Services
My vehicle is 6 months old (almost new 1420 km run) and it has passed through 2 free services as per company norms.
As per the guarentee card provided to me for my vehicle the Labour charges are free till 3rd service.
Now i am facing a difficulty where the service agent of Spicks sales Prv ltd is not ready to provide free labour charges for my vehicle.
According to him the Main handle lock of the vehicle is very-loose and to adjust the same he require 2-3 hours which is chargable under maintainance cost (Rs100).
Here i want to know why i need to pay Rs.100 for a very-loose vehicle lock where my vehicle is under free labour charges till the 3rd and final free service.
Please resolve the problem before the issue takes a long turn.
Regards
Vineet Bhatia.
&&&- Forwarded message &&&-
From: vineet bhatia
Date: Thu, Nov 11 at 12:24 PM
Subject: Complaint No. CR-56931-Problem still exist
To: [email protected]
Here i am sending you two attachments.
1.) IMG.jpg --An image of Receipt of Rs.33 (Spicks sales) showing a Battery Recharge of New Bike.
2.)11Nov. Pulsar135--A video clip taken fron my mobile which shows that i have tryed to start the Bike with seft start Swich and the race goes on increasing and decresing. In the end the engine get stopped.
I am facing this problem daily.
Please refer my complaint to the concerned authority if you are not able to handle this.
Please note that i am not getting any reply from your side since the starting of writting this e-mail to you people.
Regards
Vineet Bhatia.
&&&- Forwarded message &&&-
From: vineet bhatia
Date: Mon, Nov 8 at 3:41 PM
Subject: NO contact made from your side for: Complaint No. CR-56931-Problem still exist
To: [email protected]
Hi
I have recived SMS from AM-Bajaj that the action taken resolved for CR no.56931.
Here i want to clear that no satisfactory resolution provided so far to me.
You claimed to resolve the issue by sending me SMS on (my cell No. 9899234279) without even contacting me on or taking feedback.
You have resolved the problem in your records but practically the problem still exists.
Please have a conversation in this regard and resolve the issue.
Ragards
Vineet Bhatia.
&&&- Forwarded message &&&-
From: vineet bhatia
Date: Mon, Nov 8 at 12:26 PM
Subject: Fwd: Reminder for Complaint No. CR-56931-- Self Start Issue-Pulsar 135LS
To: [email protected]
Hi
Even after complaining again and again i am not getting any responce from your customercare which is proved in the form of example below in which i have complained to you people through phone call and e-mail.
This is where you people are lacking and still deprive yourself of becoming No. 1 in two wheeler market in India.
I am sorry to have a very poor experience with your after sales services.
Regards
Vineet Bhatia
&&&- Forwarded message &&&-
From: vineet bhatia
Date: Wed, Nov 3 at 1:50 PM
Subject: Complaint No. CR-56931-- Self Start Issue-Pulsar 135LS
To: [email protected]
Cc: [email protected]
Sir
I have registered a complaint with your Toll Free No. 18002332453 for my vehicle (Vehicle No. DL 8S AU 5293, Pulsar 135 LS) on 1st Nov.2010.
As per Complaint No. CR-56931registered with you, i have not recived any communication from your side so far.
Vehicle Details :..(Vehicle No. DL 8S AU 5293, Pulsar 135 LS)
Date of Purchase: 16th April
Place of Purchase: Bagga Link, Pitampura, Delhi.
1st Service Date:5th June (from Spick Sales, Mangolpur Kalan service centre)
2nd Service Date:3rd Sep 2010 (from Spick Sales, Mangolpur Kalan service centre)
It's only after 2nd service that the self start of my vehicle is creating problem in Morning time.
The vehicle is not getting started at once and it take 3-4 self swich press on regular basis.
Moreover it's speedometer shows continues increase in acceleration when trying to start and the engine than swiched off automatically.
My service centre (Spick Sales, Mangolpur Kalan service centre)
is not able to resolve this problem. I have already shown this issue to them on 7thSep, 15th Sep, 9th Oct, 28th Oct, 30th Oct for which i did'nt get a favourable responce.
According to them Pulsar 135 LS is an autochoke vehicle for which they have limited Training and problem cannot be rectified at their end.
I therefore like to draw your attention in this matter as i am regularly facing difficulty in self start issue in the morning time with this vehicle of your brand.
Kindly resolve the issue ASAP.
Regards
Vineet Bhatia
9971821898/9899234279
Address:56/F-18, Sec-8, Rohini-85.
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