Sub: TOTALLY FRUSTRATED AND DISGUSTED WITH MY NEW P220 WITH MULTIPLE NEVER ENDING PROBLEMS.
Ref: Complain No. CR 49603 Dt. 11-8
Dear Sir/Madam,
With reference to the above subject I would regretfully inform you that your PRO Biking service personnels have tried their level best and majority of my problems still exist on my bike and new problems have surfaced after my 1St Free Service. The said problems are categorically mentioned below:
Noisy fork: My New bike had a clicking sound in the front fork which was finally resolved after two visits and opening the entier set twice.
Loose Handle bar: Dangerously, the handle bar of the new bike was loosely fitted and felt coming off at every bump. This too was tightened at my second visit.
Faring/visor loose: This has been addressed thrice, still no relief from vibrations and noise.
High & Low beam: The High and Low beam are dissorted every time the visor is opened and I have to insist for the adjustment.
Scratched Leg Guard & swing arm: The crash/Leg Guard & swing arm was scratched at the time of delivery.
Leaked Exhaust Pipe: This is still not rectified after three attempts. First time I was fitted with another leaked pipe this was brought to notice by me after assurances from the service manager that it was a brand new one without any leakage, second time I was given an exhaust pipe of an accidental bike!!! Third one did not even last a month and I am still using it.
Seat Cowl Replaced: Majority of the parts of my new bike have been replaced.
PULSAR LOGO Broken: The right PULSAR logo of my tank was chipped during first service.
Front Mud Guard Scratched: This was done during the first service when my visor was opened.
Engine Tuning: This Major problem has never been solved by the authorised service center my bike shuts down every 3-4 minutes regardless of the gear.
Mileage: My very thirsty bike gives me 18 Km/l under standard riding conditions.
Side Pannel Lock: The lock of the side pannel which covers my battery roatates a full 360 degrees.
Pollution: last but not the least, my bike failed its FIRST EVER pollution test!!! With norms not meeting government standards by a huge margin. The emmission reports match an eight year old bike, as told to me by the testing center.
I request you to kindly look into the matter and arrange for a replacement as nothing at all is satisfactory the engine too is not reliable or expected to last long. I have made several visits to the service center and now I am totally frustrated and disgusted. I still have not posted these problems on any blog sites on which I am active because I do not wish to defame which was once my dream bike.
Rakesh Singh
09038265918
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