Dear Sir, 4.30 am, 2/12/07, reservation.
Your reservation counters have a separate enquiry counter which usually has heavy rush... I sugest you to have multiple computers at the reservation counter which can give all the necessary information on only the indian railway reservations.
Also all the reservation counters staff should have the obligation of giving any information desired by the customer quickly so it is recomended to rename all the counters as reservation/enquiry counters.
As such at the present since there are separate enquiry counters, the reservation counter staff have no obligation for giving any information but for asking the customer to go to the enquiry counter.
I strongly believe that for reservation counters at the senior citizen/women/Handicap counters should be renamed as reservation/enquiry counters immediatly.
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