I had booked a ticket for my Mom & Dad. I later cancelled my Mom's ticket. During cancellation the wesite showed a Rs 3500 refund that I would be getting on cancellation. But I did not get any Reason given by them "I had used a coupon while booking." If that was the case then they shouldn't have shown Rs 3500 as refund available during cancellation. I have a confirmation for the same from the CLEARTRIP guys. Please help me to get a refund. Below are the details of the link of the reply attached by the CLEARTRIP.
http://www.cleartrip.com/forums/35/topics/7099
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«Forum Home Refunds & Cancellations
REFUND NOT RECEIVED 2 MONTHS DUE
Jan 11 1:41pm
Ghanshyam
3 posts
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Dear Team,
I haven’t got he refund of Rs 3500 change yet. Please process the same at the earliest.
On Thu, Nov 11 at 10:14 PM, wrote:
Ticket cancelled
Hi Ghanshyam,
This is to confirm that the following passengers have been cancelled from your Guwahati – New Delhi return trip (Trip ID 1008184461).
Passenger & Flight
Urmiladevi Toshniwal | PNR: F456BB
SpiceJet SG – 882 | Guwahati to New Delhi | 15 November, 10
Urmiladevi Toshniwal | PNR: F456BB
SpiceJet SG – 881 | New Delhi to Guwahati | 27 November, 10
Refund process
Our customer service team will manually verify the refund amount & we will process the refund at our end. You will automatically receive an email with the exact refund amount. This will take at most 2 working days.
Next, your bank will credit the refund amount back to your account. This takes 5 to 14 working days depending upon your bank. Note, if you have paid using Net Banking, refunds tend to take longer based on our experience.
In case your flight was cancelled or you missed your flight, your refund may take longer. Read more.
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Jan 11 2:00pm
Deboshree
Admin
1104 posts
Ghanshyam – We regret to inform you as this booking is made under the “Buy One Get One Free” offer, there shall be no refund against this cancellation.
Jan 11 2:46pm
Ghanshyam
3 posts
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When I was cancelling the ticket…the refund amount shown on the screen was Rs 3500…thats why I went ahead and cancelled…I even called up your call center…If you guys would have told me that there wouldn’t be any refund then I wouldn’t have cancelled the same…It is a case of “MISREPRESENTATION OF INFORMATION by CLEARTRIP while cancellation” and I would request you to give me the refund as shown on the screen during cancellation…
Jan 11 3:25pm
Deboshree
Admin
1104 posts
Ghanshyam – We regret to inform you as per offer terms and condition, your not eligible for refund as it was clearly mentioned in the offer criteria.
Jan 11 7:53pm
Ghanshyam
3 posts
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Then why did you guys show me a figure of Rs 3500 change during cancellation..also your call center guys confirmed me the same..Please act and refund or I am going to take the matter to CONSUMER FORUM..and never EVER book tickets using CLEARTRIP..
Jan 12 1:07pm
Deboshree
Admin
1104 posts
Ghanshyam – Charges reflected on the website are as per normal cancellation and as you have entered the coupon code to avail the offer, we regret to inform that there shall be no refund for the same.
hi
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