From: Anil Patni
C/M-1, Sukhalia
Opp. Hira Nagar Thana
Indore – M.P.
Date: 03.09.2010
To,
The Customer Care Dept.
M/s. Hyundai Motor India Ltd.
A-30, Mohan Co-Op. Industrial Estate
Mathura Rd. New Delhi – 44
Sub.: Negligence of my complaint regarding POOR AVERAGE of
I-10 Era Regd. No. M.P. 09 – CD - 3345
Dear Sir,
I am the customer of your prestigious product by purchasing a Car- I-10 Era Regd. No. MP-09 CD-3345 from your authorized dealer Harsh Hyundai Indore on 09.04. since then I am constant touch with dealer and other dept. regarding poor average of my said car. Further I would like to narrate my problem faced & yet hang on & request you to look into the matter sincerely & get to the bottom of my problem & solve the same.
1. I did the market survey before purchasing I-10 Era, through my relatives and other way also referred the advt., as I was having Maruti 800, & desire to get better model which may having all features look wise average wise etc.
2. Your Indore Executive Mr. Ashish & Mr. Mukesh (S.M) approached me & narrated all the features also promised that average would be 19-to 20 km. per ltr. & I was convinced & decided to go for only Hyundai Product and immediately purchased said car.
3. After purchasing said car I used it and found the average V.V. Poor average and immediately I approached the dealer they advised me after getting 2-3 services your average will be more then 19 km. per ltr.
4. But even after 2-3 services average remain between 9-11 k.m. in this connection I brought the complaint to Service Manager Mr. Prasannaji they get my car tested at their workshop as well as in the highway with their different parameters but there was no up gradation in the average.
5. Recently 24-07.10 & 26.07.10 they called me with car both the day they used all parameters and drive my car approximately 200 to 300 k.m. but they fail to get the problem solved. They said that your car may be MANUFACTURING PROBLEM. In this connection I talked to Mr. Jaspreet & Mr. Haris on Customer Car No. 1800114645 & subsequently to R.O. Mumbai on 022-40969000 Mr. Sapanaji and put my problem.
6. Further to state that money and Time both wasting but problem stand as it is. So, all expenses i.e. legal & other whatever will be bearing by me Hyundai will have to reimburse me as no response I am getting from your end.
7. The trust regarding your Hyundai plummeting day by day. I am totally harassed with the non cooperation from your part & feel that I am cheated by your company. However I am waiting for 7 day if my problem not solved then I will approach the reputed Media & Consumer Forum. I am having proofs till then I am facing since I purchased the card.
Thanking You
(Anil Patni)
Mob. No.09425075294 -07312556376,
Copy to: Director – Sales & Services (Hyundai India )/ Harsh Hyundai Indore
Copy to: CNBC-18, AAJ TAK, SAHARA India
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