Hi
I am Pyare Lal sharma. I purchased Hero Honda Passion Plus on 18th May-08 from Auto Needs (I) Pvt. Ltd
Address: E-1/4 Pandav Nagar new Delhi-110092.
I had a very bad experience with the Authorized Service Centre (Apex Automobiles) of Auto need.
For atleast 4 months there was no service Centre after i purchased the Motorcycle. Auto need explains that they are soon going to have new service centre. At last service centre opened but only to miss guide the customers. No water to wash the vehicle and no one there to listen to customer complained. i have submitted complaints two times in the complaint box but did not receive any call from any where.
Unfortunately my bike met an accident 30/06/09. the accident was minor and front area of my bike get damaged. I approached to Apex Service on the same day but it was closed due to weekly off. 0n 1st of July i reached Service Centre at 8.30 Am and I spend whole day and have to take a leave from Office. For first three hours there was no one to handle accident case, then one person Mr. Amit Sharma was assigned to handle the case. Mr. Amit Sharma the superviser, he did not even know that what are the parts damaged and how to make a report for Insurance approval.
at last he makes a details and ask me to contact Mr. Gurdarshan (the Hero of that service centre) who works for Insurance people more than for a customer satisfaction. he told me that I have to come to service centre again and then he will verify my complaint.on 3rd of July Mr, Gurdarshan told me that my bike will get repaired after 10th of july as they have no spare parts and hero honda will not supply them directly spare parts as they are not authorized for that. I agreed ok please handover me bike on 11th or max on 12th. on 12th I recalled Mr. Gurdarshan and he give me the same reply, wait for three more days. Spares are not recieved. On 15th I called the gentle man Again and he replied the same- WE HAVE NO SPARE PARTS FOR YOUR BIKE.Then I aksed him to connect me to some one senior at that service centre. Then I got in Touch with Mr. Shiv kumar (Manager) he assured me that my bike will be ready by next Day. When I approached shive kumar on 16th he said that machaninc is on leave and he will come by tomorrow and you again call me tomorrow to remind about your bike.i keep reminding the same to him. at last i got my bike on 18th july. there were so many parts which were charged for me but not mentioned in the report for Insurance claim. I got a problem with bike handle as i reached home. i re approached the service centre on 19th and the same gentle man Gurdarshan, he asked me to pay 450/- more as some parts need to add and they forgot it to add in insurance servey. i object to pay for that amount and asked him to repair as it was agency fault. but simply ask me to pay or take my bike back.
this kind of service if a customer receive from an authorized service center which is ISO9002, I don't think that Hero Honda needs to be Proud.
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