The following notice sent by me to the principal executive officer Go AIr is self explanatory. Go Air passengers who have suffered or suffer in future similarly due to act of commission/omission/misdemeanour on the part of 'Go Air' staff can send similar notice and follow it up in consumer/civil and criminal courts if the peo does not comply.:-
Dear Mr Wadia,
In forwarding herewith a mail addressed to you earlier, I am constrained to add that at long last your Lucknow Office responded to my call and despite clear endorsement on my ticket that my flight has been rescheduled to evening flight, informed me that THE EVENING FLIGHT FROM LUCKNOW TO DELHI HAD BEEN CANCELLED AND IN THE CIRCUMSTANCES I HAD TO MAKE MY OWN ARRANGEMENT FROM LUCKNOW TO DELHI OR I COULD OPT FOR CANCELLATION IN WHICH CASE MY ENTIRE FARE WILL BE REFUNDED WITHOUT ANY DEDUCTION.
SINCE THIS WAS A RECKLESS SUGGESTION I CALLED CUSTOMER CARE SERVICE WHICH CONTACTED LUCKNOW OFFICE AND CONFIRMED CANCELLATION OF LKO DELHI FLIGHT.
IN ADDITION, THE LADY EXECUTIVE INFORMED THAT GO AIR HAS CANCELLED ALL FLIGHTS ON LUCKNOW ROUTE TILL 20th JANUARY (???).
IN THE CIRCUMSTANCES I WAS LEFT WITH NO OPTION EXCEPT TO ACCEPT CANCELLATION OF MY BOOKING.
Now the enclosed flight details obtained from the internet SHOW IRREFUTABLY that Lucknow Delhi flight GB354 APPARENTLY DID -REPEAT DID- leave Lko at 19.57 to reach Delhi at 21.21 and Delhi Bangalore flight could be easily availed of by me at 22.35.
YOUR STAFF AT LUCKNOW/CUSTOMER CARE HAS THUS CLEARLY LIED and acted out and out irresponsibly and harmed me.
SINCE THE STAFF IS WORKING ON YOUR BEHALF, A VICARIOUS LIABILITY LIES ON YOU TO UNCONDITIONALLY APOLOGISE FOR GROSS MISDEMEANOUR/ MISBEHAVIOUR AND HARASSMENT TO YOUR CLIENT AND INDEMNIFY FOR ACT OF COMMISSION/OMISSION ON THE PART OF YOUR EMPLOYEE (S) AND COMPENSATE ME FOR THE INEVITABLE LEGAL CONSEQUENCES ARISING FROM DELIBERATE DENIAL OF EVENING FLIGHT TO WHICH I WAS ASSIGNED IN WRITING POSSIBLY TO ACCOMMODATE SOME OTHER UNFAIRLY PREFERRED PASSENGER AND CONSEQUENT INCONVENIENCE, INSULT, HARASSMENT, AND TOTALLY AVOIDABLE MENTAL TORTURE CAUSED TO ME.
.PLEASE THEREFORE TREAT THIS AS NOTICE AND DEPOSIT IN MY CREDIT CARD ACCOUNT A MINIMAL TOKEN AMOUNT OF RS 10.000/ TOWARDS COMPENSATION FOR AFORESAID MISDEMEANOUR AND MALTREATMENT OF A BONAFIDE PASSENGER WITHIN A WEEK OF RECEIPT OF THIS NOTICE FAILING WHICH I WILL PRESUME THAT YOU TOO ARE A PERSONALLY AN ASSENTING PARTY TO THIS ILLEGAL ACT.
UNDER SUPREME COURT JUDGEMENT IN HS GUPTA'S CASE YOU HAVE A RIGHT TO RECOVER THIS AMOUNT FROM THE SALARY OF YOUR EMPLOYEE RESPONSIBLE FOR THIS BREACH OF CONTRACT, AND APPARENT MISCHIEF INFLICTING MENTAL TORTURE AND TREMENDOUS DAMAGE THAT MY INABILITY TO REACH MY SICK WIFE HAS CAUSED TO ME AND MY WIFE.
I RESERVE MY RIGHT TO DEMAND HIGHER AMOUNT OF DAMAGES IF YOU DELIBERATLY FAIL TO PAY THE MINIMAL TOKEN COMPENSATION DEMANDED FROM YOU.ON THE PRESUMPTION THAT YOU CONDONE THE GRIEVOUS HARM CAUSED TO ME BY YOUR STAFF AND ARE PERSONALLY AN ASSENTING PARTY TO THIS ILLEGAL ACT.
.
IN CASE OF NONCOMPLIANCE I INTEND to forward a copy of this notice along with scores of complaints displayed on Consumer Complaints Forum to competent authority in CCI and in Ministry of Civil Aviation as annexures to a formal complaint and request that they take cognizance of this totally unprofessional conduct meted out to the consumer by Go Air Airlines and punish your Airlines under their rules/instructions on the matter.
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Yours etc
V.P.Bakshi
&&&- Forwarded message &&&-
From: V P Bakshi
Date: Thu, Jan 13 at 1:48 PM
Subject: Request from a 75 year old passenger of 'Go Air'
To: [email protected]
Dear Mr Wadia,
I am a 75 year old person booked for a flight No G8-352 from Lucknow to Bangalore, vide, PNR No 3Y91MA which has been rescheduled.
While enquiring from 'Go Air' office I was told that while my name existed on Passengers list for Delhi Bangalore Passengers, its missing from Lucknow Delhi list. I have been frantically trying to get this rectified for the last 1 hour but in vain. Mumbai Executive disconnected my call 4 times and Lucknow office is 'Looking into the matter' all this while. My wife is down with CANCER at Bangalore and she is critical and hence the urgency. I feel that until your PS intervenes my journey may be botched up.
Pl for God's sake help.
V.P.Bakshi
ex Sr Dy Secy CSIR
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