GoAir
Loss of Pram

I (Snigdhadev Roy) have been unfortunate enough to have lost my baby's pram during the GoAir flight G8/153 from Delhi to Mumbai while returning from my holiday. This is how it all happened.

I boarded the Flight at around 12 in the cold night of 5th Jan after the flight getting delayed for over an hour. (PNR No. UTV9H7, Seat No:16A to 16C)

I handed over the baby pram to the ground personnel at the flight stairs. I had explicitly asked if I need a receipt for the same and they said no. They said that they will load the pram in the flight. To add to this, this is the same way my wife had carried the pram while starting for the holiday.

After the flight reached Mumbai, and on unoarding the flight, I asked the groundman to get me the pram. He said that I will be getting it at the baggage collection belt. So I went inside the airport building towards the belt

But after waiting for 30 mins at the belt, I did not see the pram. It was around 2:50 in the night.

So I contacted the GoAir agent at the counter to lodge a complain. First he asked me all sorts of stupid questions rather than trying to contact the flight personnel and Delhi Airport. At last when he contacted, there was no answer from anyone.

So he took down my address, phone number, flight details and promised to contact me.

Till now there is no news of the pram. I have contacted GoAir Mumbai but they keep on saying that they are looking into the matter. GoAir does not have even a formal complain lodge mechanism as I learnt from their representative. Neither do they have the courtesy of calling us up to give the status.

I do not know how long i will have to deprive my baby of 7 months from his beloved pram.

This airline has not only lived up to their tag of being a cheap airline but are also full of irresponsile and cheap people.

I need the pram back or a refund of the cost at the earliest. Please help me recover it.

Thanks

Snigdhadev Roy

[email protected]