This is regarding the problem I am facing with the refund processing from GOIBIBO company.
I had booked two tickets from goibibo.com site for Kingfisher Flight IT-3147 for Jabalpur to Mumbai for Nov 22:
It costed me 4590 INR each while booking.
Later the flight was cancelled by Kingfisher and hence I had cancelled the tickets. As per my discussion with Kingfisher, I had confirmed that the refund would be 100%. Same was informed to goibibo while raising the cancellation request but I did not receive 100% refund for these tickets. Rather the cancellation charges of 1000 INR per ticket were deducted unnecessarily.
I raised a grievience regarding same with GOIBIBO 3 months back BUT I HAVE NOT RECEIVED MY BALANCE REFUND AMOUNT of 2000 INR (1000 INR each) YET.
I had contacted Goibibo customer care multiple times but have not received a proper response yet. I had also escalted this to their team leader who had also assured me of the refund processing like his team members, but yet the situation is same. Everytime they either give me false assurances or ask me for one or the other documents in different formats whereas I had already shared ticket details, cancellation details and confirmation mails for 100% refund from kingfisher multiple times.
I am just fed up with all the follow-ups I have done with this team and I hope you can help me out in this matter.
I am very much disgusted with the follow ups I am doing with this company and no results.
Please suggest.
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