To, Date: 03.11.11
Customer Care Department
HONDA MOTORCYCLE AND SCOOTERS INDIA
Sub: Battery problem with Honda Stunner Bike just after one year.
Dear Sir,
This is Ravi Kumar from Agra, Uttar Pradesh. I have purchased HONDA STUNNER (10 HP/125 CC) bike on 1st July from Ratan Honda, 1 Lauries Hotel Compound, MG Road, Agra Uttar Pradesh. I have been riding the bike for last one year but from September onwards the self starting problem came into picture. I didn’t know that it was the major problem due to the battery. Hence the bike is not having the kick start facility; the self start system has to be highly secure & trusted. Why is the bike not having kick start facility? If this is not, then why the self start facility is not trusted. On Monday, 31.10.11, I missed my office due to this problem only. Then mechanic exchanged the battery with the new one, and then only bike could start. For that I paid a net amount of Rs. 1600.00 (Rs 1450.00 for battery, actual cost is 1625.00 with the exchange of old battery & Rs 150.00 mechanic charge.) but I am not able to understand that how that battery became faulty within one year only, as per the warranty generally battery companies use to provide the warranty of 18 months, 24 months, 36 months.
So I politely request you to response that who is the responsible person for this loss of money & time. I will be waiting for the response for a week otherwise I will take the matter to the consumer court or I will file a case against you. Hoping a positive response from you
Regards
Ravi Kumar
9687607182
The Bike details are as follows:
Date of purchase: 1st July
Bike model: Stunner
Engine No.: JC40E5033573
CHS No.: ME4JC40CFA8026363
Color: Red
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