To,
The President,
ICICI LOMBARD GENERAL INSURANCE
Ref: Claim no: MOTO1525142
Dear Sir,
As a true well-wisher for of your company, I sincerely request you kindly to look into the functioning of your Guwahati office in Assam.
My vehicle (Ford Endeavour bearing registration No. AS 01 AM 3121) met with a major accident. It took them four months to reciprocate to my plea to settle my claim. I was asked to repair the vehicle and submit the bills.
Why there was no response, when both the authorised dealers had submitted the estimate to repair the said vehicle.
Himatsingka Ford had clearly certified that the vehicle is totally uneconomical for repair and TI Ford had given a repair estimate of Rs.15, 77, 993/-. This estimate was given four months ago. The vehicle is still lying unattended, uncovered outside under the open sky. (Both are the authorised dealer of this Vehicle in Assam).
For four months I had hired vehicles for my personal use, please do let me know who is going to foot all these bills?
I would also like to mention here that some Mr. Sharma from the moto claim deptt had the cheek to ask me to seek legal help to recover my claim.
Are we treated in this fashion because we belong to the Northeast part of India, here we people are know for our simplicity and honesty, hence we are gullible and can be easily taken for a royal ride.
If this is the intention of your esteem company than please relook into your policy matter and set things straight.
Your kind indulgence in this matter will be highly appreciated.
Warm regards,
Mustaque Ahmed Khan
919435011133
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