Indian Railways
Malfunctioning of ATVM machine

I have been using ATVM card for my travel between Velachery and Mylapore regularly. I used to get my to-and-fro ticket from the ATVM dispenser in Velachery.

For the past few months one of the two ATVM dispenser was not working properly as the pointer of the touch screen was not recognizing the finger touch. Almost all people were made to use the second dispenser. Today, the dispenser which was functioning properly was totally down with some error message displayed on the screen and people were forced to use the malfunctioning one. It was extremely difficult to get a ticket printed out from this machine. What used to take normally 2-3 minutes to get the ticket printed out took almost 15minutes today.

Will the authorities look into this issue on priority as there is always a huge queue piled up during the peak hours at the Velachery station?

Thanks in advance!

Vijay