Dear sir/madam
i booked ticket threw call center... person who booked my ticket his name is Sumit...
my PNR NO is - P5SPCH... and i paid threw credit card with is belongs to me
that guy said he is going to send me ticket on my mail id...
that ticket i didn't receive .. so i called on call center no and i spoke with person called - Pravin on 26th june
then i come to know that ticket booked on the name is Maulik Saha... which is wrong and my real name is
MAULIK H SHAH not saha... with in 2 days i recive called form Indigo that lady said .. we will look in to the matter
we will listen your call which is recorded with us... i said okey... didn't receive called
then today i called on call center and talk with call center manager called - Gaurav Jeena...
he said we listen call and take a decision that was mistake of Customer (Maulik Shah)
not call center agent called sumit...
reason behind this mail is... Is this the Service Indigo provied to his Customer .. that customer have take follow up...
thats airline company doesn't bother to call there customer...
i want audio copy of my talk... if you cant provide me then .. you have to allow me
with make some changes in this air ticket .. of issue a letter or email... that i can take a print out and attach with my
ticket...
under what so ever is reason i have to travel on that day... cause its my best friend wedding...
and if it is my fault then i need audio copy of my conversation with call center agent...
and in case of issuing new ticket i will not going to bare any charges...
kindly looking to this matter very seriously...
thanks
Maulik Shah
my mobile no is - 9825325268
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