I took an Indigo airlines flight from Mumbai to Lucknow on January 3 via flight no. 342 which departed from Mumbai at 1:45 PM. I checked in my bag at the baggage counter and proceeded to take the flight. When I landed in Lucknow, I found my bag handle was broken and the bag was torn. I brought this to the notice of the Indigo Airlines baggage personnel. I was made to wait for an hour and then was directed to their supervisor who told me that they would repair my bag if I left it with them. I refused to leave my baggage with all my belongings in it with them and they rudely told me that they wouldn't do anything. On asking for a fair compensation, I was told that the damage was worth Rs. 50 when it was much more than that. I asked the supervisor to tell me the person concerned whom I could talk to regarding this. The supervisor was rude and shouted on me that I was making it all up. I was accused of fabricating a story and no compensation given. They refused to apologize for their mistake and shouted on me.
This speaks about the kind of customer treatment that passengers receive from Indigo Airlines. The airlines should take action against the erring personnel and compensate me adequately for my loss.
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