Sir, On 02.12.09 I bought a railway ticket at Mangalore Railway counter for Train No.6517 of 25.12.09 from Bangalore to Mangalore. Ticket no.93964810 PNR-4-11-2908336, by paying rs.1674/=only.(dr.ksm rao&mrs.jayagowri) Later we left to Sri Lanka and arrived on 25.12.09 around 5.05pm to Bangalore. rushed to Bangalore city Railway station and after display on chart, late evening, we realized that we were waitlisted W/L 4 & 5.stood in a long queue t cancel the same and collect refund. The person in charge said I had to collect refund at Mangalore as I had booked the ticket at mangalore.i asked the rule for the same and he was irritable as if he was the final authority of Indian railway. (we travelled by Volvo bus we have retained bus ticket) on arrival to Mangalore, i presented the ticket at the reservation counter at mangalore.they said I should have done this within 12 hrs- which is practically impossible! They said I have to deposit the ticket with station master of Mangalore, who refused to take it as its a waitlisted ticket, returned my letter &ticket, verbally adv. me to contact ur esteemed office.scince we have not utilized the train/not even seen your train its unfair my money is with railways&my precious time isgetting wasted, plz let me know further procedure for refund-in this special case. you may plz forward this to concerned authorities to modify present rule (if any) which is not in the interest of common man….sir….DR.K S MADHAVA RAO.-MBBS, DPM, (NIMH), FIPS, MAPA (USA)--PRAJNA, GOKARNATH TEMPLE RD, KUDROLI, MANGALORE-575 003..repeated request all concerned inc ministry -ders no reply
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