IRCTC
Refund of Tickets not travelled

Dear Sir,

I have filed TDR on 5/6 for refund of my tickets. Almost 6 months are over and still not received any refund of my tickets. Whenever i called up for refund, i got the reply it is in process. I do not know how to make escalation for this matter. My PNr no is 8331239422 and transaction ID is 0114295865.

Pls. find the correspondance with IRCTC for your record :

tdr

17/11 08:35 AM

To

kalpesh.gogri@pentagon.co.in

cc

Subject

Re: PNR - 8331239422 Transaction ID - 0114295865

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 8331239422 has been forwarded to CCM/Northern Railway on dt.09.06.09. We have already issued Reminder No. 1 dt. 26.09.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt.17.11.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

Regards,

Ved Prakash

tdrprocess@irctc.co.in

Ph: 011- 23345900

kalpesh.gogri@pentagon.co.in wrote:

Dear Team

Still not received the refund of TDr filed 5 months back. I wanted to know how we can cross check with Railway for the refund not yet process. Also let us know the name and contact nos of the person who is incharge of refund process so i can do follow up with them.

With Regards,

Kalpesh Gogri

Head - Accounts & Finance

www.pentagon.co.in

Mobile: 91 9322240939 | Tel: 91 22 67417500 Ext. 543 | Fax: 91 22 28234996

PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA

Kalpesh Gogri/Pentagon

03/10 12:07 PM

To

tdrprocess

cc

Subject

Re: PNR - 8331239422 Transaction ID - 0114295865Link

Dear Sajjan

It pretty long time. almost 4 months are getting over and still we have not recd. refund from you. This is the poor service that we are receiving. Its look like Railway does not have money and they are running on our refund money. I will surely escate this in the news that railway is taking 4 months to refund ticket payment to customer. Also would like file complain in Ombusman for this poor response.

With Regards,

Kalpesh Gogri

Head - Accounts & Finance

www.pentagon.co.in

Mobile: 91 9322240939 | Tel: 91 22 67417500 Ext. 543 | Fax: 91 22 28234996

PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA

tdrprocess

29/09 11:16 AM

To

kalpesh.gogri@pentagon.co.in

cc

Subject

Re: PNR - 8331239422 Transaction ID - 0114295865

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 8331239422 has been forwarded to CCM/Northern Railway on dt. 09-jun. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 26.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..

Regards,

Sajjan Kumar

tdrprocess@irctc.co.in

Ph: 011- 23345900

kalpesh.gogri@pentagon.co.in wrote:

Dear Team

I have file TDR for PNR No. 8331239422 as on 5-6. Almost 100 days are over and i have still not get refund for the same.

Pls. do the needful at the earliest.

With Regards,

Kalpesh Gogri

Head - Accounts & Finance

www.pentagon.co.in

Mobile: 91 9322240939 | Tel: 91 22 67417500 Ext. 543 | Fax: 91 22 28234996

PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA

Company: IRCTC
Country: India

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