Dear sir,
I travelled from Mumbai to Coimbatore on the 7th of May. I was travelling with my 69 years old mother and I had 4 RAC tickets. My PNR was 834-1760673. My RAC ticket were RB2-47, RB2-47, RB2-55, RB2-55 and by coach no wAS 03101.
On getting into the train the TC for that route said that tickets were full and he would be able to help us if seats were available only after Karjat.
The new TC Mr C.S.Koli took over and then said that he would have to check and revert. But soon after Pune, he issued tickets to other passengers having unreserved local tickets by taking bribe uptill Solapur and did not give us seats. When I enquired again for seats he said there were no seats available. I asked him how he could issue tickets to local unreserved passenger when I had RAC to be confirmed. As he did not respond I asked him for the complaint book, which the railway authorities always propagate that it is always present in the train for passenger suggestions / complaints. On repeatedly asking him for the complaint book atleast 15-20 times which he kept on refusing he said to write the complaint on a piece of paper.
My mother, wife and daughter were travelling with me. They were at great inconvenience. When I found out that Mr Koli is cheating us of our seats for which e have paid one and a half month in advance and pocketing monetary compensation for those seats I was very agitated. I again asked him for the complaint book and told him that if he did not give me the complaint book I would pull the chain and bring the train to a halt. He paid no heed to me and hence I pulled the chain.
The train stopped. Mr Koli had the train started again without informing the guard / any other authority about the complaint. I pulled the chain.
Soon, one RPF person, Mr Wagh entered the train. Mr Koli gave his side of the story. Mr Wagh told me that I would have to get down. I refused and told him the matter. I told him also to hand over the complaint book to me but of no avail. None of the govt officers, Mr Koli or Mr Wagh did their duties. As a tax-paying citizen of this country, who has bought his tickets well in advance, if I request for a complaint book very politely to note down an injustice done to me is this how the government officer does his duty. As an individual fighting this injustice at 2a.m in the night with an old mother and wife and daughter please let me know what the railway authorities are doing to curb this menace of TCs' taking bribes and issuing tickets to passengers when people like us who have RAC are left unattended!!!
Just before Solapur, Mr gaikwad and one more officer from the RPF came to me with Mr koli. Ke told me that I would have to get down at Solapur and come to court and do the needful. I asked him as to where would my family go at Solapur, or is the train going to be halted till these formalities of complaints is completed. He did not have any answer. he said his duty was to produce me in court. He was doing his duty. I apprised him of the complete situation. Then I requested him to call his senior on his mobile.
At Solapur station his senior came and heard the entire story. He agreed that Mr koli was wrong but also told me that chain pulling for this reason was not valid. He asked me to write a complaint there. I wrote the details and gave my contact details to him and mentioned the same on the complaint letter but had to write it on a plain paper.
EVEN TILL THEN, I.E EVEN ON REACHING SOLAPUR I DID NOT GE THE COMPLAINT BOOK!!
I GOT THE TICKET CONFIRMED ONLY AFTER CROSSING BANGALORE IN THE NIGHT, 8TH MAY!!
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