I had booked 2 tickets for travel on 04.07.2010 from Chandigarh to Kanpur by Kalka-Howrah Mail for my family comprising of 4 members.1 ticket vide PNR No. 2407529632 by AC-3 Tier which was waitlisted and another ticket vide PNR No. 2636317272 by Sleeper II class which was confirmed. AC ticket was confirmed just at the time of preparation of chart and accordingly we travelled by AC 3 Tier. I had informed the TTEs of both coaches about this. I had filed TDR for refund of PNR No. 2636317272 with IRCTC but the refund was rejected stating that passenger travelled. Subsequently, I represented again stating that how same set of passengers can travel in the same train and same date simultaneously. It seems the TTE of sleeper class has given false certificate regarding travel or the Railways have not verified or read my mail properly. To add insult to injury, they have disabled my user ID stating that the claim is false. Please re-examine immediately, verify both PNRs and settle the matter instantly. User ID should also be enabled immediately. Action against the erring official should follow later.
Refund with interest should be given. Pl. Let me know the procedure and address of taking the matter at higher level.
Rajeev Agarwal,
Chandigarh
9872028866
User ID: agranisha
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