IRCTC
Refund of Tickets

Dear Sir/madam

I had booked the following 2 tickets from Secunderabad to visakhapatnam by tatkal on 25-june- 2012 for the following reason:-

I had initially booked by

train no:12806 (Janmabhoomi exp),

PNR no: 4142406706,

ACC-

doj:26/6,

(seat no:43)

However the amount got debited immediately, but ticket was not generated. Neither there was sms confirmation nor email was sent. Infact, i am getting email today for this. (seat no:43)

Then, since time is running out and was deparate to get the ticket on the same train, i requested my sister in law to do the booking as my system was slow from her ID and got ticket booked with

Train no:12806 (Janmabhoomi exp)

PNR no:4142407967,

ACC,

Date of journey : 26/6,

(Seat no:47),

subsequently i called IRCTC on phone immediately, there was none to help and was advised by customer care to talk to Ticket Examiner on the train or give the ticket to some one and take money.

In good faith, i asked TT to help, who washed off his hands, saying he cannot do such thing. I now have teh following to ask, why would i make 2 bookings for teh same train and same date and class. I have seen subsequently, railways alloted that berth to some one else. Hence, my request is since the seat to new passenger and railway got 2 ticket fare for teh same seat. I request to you to kindly refund 1 ticket fare in good faith, i have already paid excess money by way of tatkal and there was no way i could have got refund through my user account.

Appreciate your earliest help in this regard.

Railways have washed off their hands in this case and made money two times for 1 ticket/seat

thanks and regards

S.S.Rao

9494864184

Company: IRCTC
Country: India
State: Andhra Pradesh
City: Visakhapatnam

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