We had booked e-tickets through IRCTC by train No. 2578 Bagmati Express. Date of Journey was 21 May.and schedule departure time was 9-00 a.m. When reached to Bangalore City Railway Station (SBC) there was chaos. Train was declared indefinite late due to cyclone in Andhra Pradesh The information was displayed on electronic information board. Later it was declared cancelled. I have cancelled e-ticket according to routine procedure on 21 May.after 10-00 a.m. But Railway has refunded only 50% fare (Rs. 1360/-and deducted remaining 50% as cancellation charge. According extant rules if the train is cancelled by railway customer is entitled to 100% refund. Hence, such deduction is not justified.ai had approached IRCTC for the grant of 100% refund of fare. I have been pursuing matter with ITCTC for six months. But the Customer Care instead of helping me would give me evasive and irrelevant answers, summery of which is as below.
1. (I had) Cancelled reservation,
1) 4 hours before the scheduled departure of train. 2) after departure of train
3) before the announcement regarding cancellation was made 4) before placing of cancellation flag on the computer of railway 5) Flag regarding train running late more than three hours was not placed on computer
When enquired if information regarding cancellation of train was received by IRCTC from SBC, the IRCTC, instead of giving reply as YES or NO. giving irrelevant answers and hiding information requested by me.
Since the 2578 Bagmati Express was cancelled by railway 50% deduction as cancellation is not justified. Further, placing of flags regarding cancellation etc of train is the responsibility of the railway. The customer should not be expected to suffer any financial for any irresponsible act on the part of Railway Administration
I am bringing facts to the notice of Hon. Consumer Forum with a request to help me for Redressal of grievance.