Hi team,
yesterday i flew from guwahati to delhi (via bagdogra) in jet airways flight 9W2280. then further there was a jet lite flight (S2 224) from delhi to hyderabad (delayed by 45min-1 hour).
When i collected my baggage at the hyderabad, shamshabad airport, i found that damanaged. the stand of the suitcase was broken. i approached the very unhelpful and ill mannered staff of the jet lite. Initially he said that madam your suitcase will be repaired (will be collected and dropped by them from my home) but later he asked for my boarding pass and after making me wait for 10-15 mins, he conveyed that since " this is an external damage and since you are an economy class flier, this will not be repaired or reimbursed". I requested him for his name etc which he denied saying that in my complaint i can mention the apprival suporting staff (i wonder if they were at all supporting).
So, now i request the authorities to escalate it ot the concrened department and also convey the name etc of the concerned person who will justify the breaking and not repairing of my luggage.
Forgot to mention that the member of that un supportive staff also included the GMR service people once in his statement in the mishandling and the breakage of the suitcase.
Thankd and Regards,
barkha Goel
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