Jet Airways
Improper Handling of Baggage

Hi my name is Vaibhav Biyani.

Had recently travelled in Jet Airways Flight from Delhi- Bangalore (Jet Lite) on 15 December morning 9.05am flight.

While taking the baggage from the conveyor I found that the trolley handle was completely broken leaving no pieces behind.

Have been complaining to them from last couple of days but to no result.

They answered that we do not give claim for things protuding out as they can be subjected to wear & tear.

But as per general awareness it is known that trolley handle always has a socket in which it is inserted and does not protude out.

So how can the company say that we cannot give the claim.

Had called to number of people and mailed a number of times at jet customer care but to no response.

They have one line which they copy paste is that things PROTUDING out cannot be claimed.

At airport they took images of bag which again shows that it was not. And after that they stopped responding. Whom do i contact & explain???

Now the bag is of no use and what should i do with it.

I belong to retail industry and we value our customers, but here things are different.

Now am in a dilemma what to do against them?

Regards,

Vaibhav Biyani

9980315021