I am living in the UK. I travelled with my wife and kid in the Jet konnect flight from Madurai to Chennai on 01/01.
I kept my camcorder (Sony make) into one of my hand baggage. I am sure I kept into the bag along with jewel. As my bag was not fit into the overhead cabin in the flight, one of Jet airways staff (cabin crew) asked me to give the hand bag to him to secure under his custody. I don't remember his name. As I thought Jetairways staffs are genuine, I took my jewels and gave the bag with camcorder to him.
Before leaving the flight he handed over the bag. I rushed to catch my connection flight to UK . After went to the international terminal I checked my hand baggage. I got shocked. My bag was opened and camcorder pouch and camera were also opened. Camcorder was not available. It is very clear that my bag was opened and camcorder pouch was opened and camcorder was stolen. As I was in the check in process to catch the UK flight, I could not come outside of international airport. Immediately I contacted one my friend and told my travel details and to report the Jet airways. I also contacted Jetairways and have been given one number, but no response.
My friend was trying to give a compliant about this incident on the same day and the next day, but they are not taking the compliant. I don't know, how they can trace the missed or stolen items with out taking the compliant. I already heard about the same experience with Jetairways in the same sector through my friends.
There was no other possibility to miss the camcorder or to take by some other passenger due to the very short period of journey time and the bag was kept under the custody of Airlines staff.
Can you please anybody tell me the how can i proceed further?
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