I have travelled via Jet Airways on 21st Dec from Mumbai to London Heathrow with my 1 baggage checked in and 1 hand luggage.
When I took my luggage on checkout from LHR, have found that my suitcase lock is broken with the chain. The suitcase is now in unusable condition as there is no chain to close. I have reported the same to Jet airlines (priviledge email) but they have simply forwarded my email to airport section and asked me to wait for reply.
I have waited so long but no reply has been received.
If Jet team is looking into this then request them to look into this urgently and pay compensation for their staff's mistakes
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