Dear Sir,
This to put forth a problem I encountered with Jet Airways at Delhi/ Kolkata.
I was flying from Delhi to Kolkata on the 13th of February. When I arrived at the Kolkata airport, my baggage could not be located. Eventually, another unclaimed baggage was found which had my my name tagged on it.
The airline first tried to persist that the baggage did belong to me. When I sternly informed that it indeed is not mine, they started the process for tracing my baggage. While this incident took place at around 11.30 am in the morning, I was left with a receipt of the complaint and a number to get in touch with, if required.
After waiting for four hours, I eventually called the airline to assess if my luggage has been traced, I was curtly replied that the status is still unclear and they shall intimate me once they have some information and that I need not keep calling.
As I had practically no clothes to wear, and with no response coming from Jet, I decided to make some purchases at around 7 pm. Again I made an attempt to contact the jet team and they still had no clue on the progress. At this point, I had already made my purchases and requested them to bear the damages. Only after pestering them did they agree for a measly amount of INR while I had already made purchases for around INR 3500, as I needed to equip myself for atleast three days, as no clarity was coming forth from the Jet team.
My baggage has finally been traced and it shall reach me today evening, but I believe I must be compensated for atleast the amount I have spent on making the purchases.
Also, the treatment meted out to me at Jet Airways Kolkata was shoddy to say the least. The airline staff went as far as to insinuate that it is my responsibility to ensure that the baggage has been tagged correctly. Also, there was no communication whatsoever from the Jet team and I was left stranded for the entire day with no information whatsoever. The subject of damages was also handled only once I raised the issue while we expect a 'premier' airline like Jet to initiate the process.
Please advice on these issues and let me know if I there's a forum to raise my grievances.
Regards,
Pratik Tapadia
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