Jetlite flight no S2-131
Not getting refund for cancelled flight

1.I had booked a jetlight flight from delhi to pune with flight no S2-131, pnr number IKZXXZ.

TICKET NOS 5891739952374 and 589173995237 on 26 dec10.

2.boarded the flight but after almost 2 hrs it was informed flight cannot go to pune because of inciliment weather and all pasengers were deboarded at delhi only.

3.inspite of contacting call centers, jetlite counter at delhi and numerous calls to agent money is not being refunded saying that ticket has been used.but actually ticket has not been used.

4.please help m