I am going to put an awesome harassment by India’s one of the premier Airlines, which harassed us to such an extent which is just unimaginable, which also caused me so many of losses. The Story begins from Port blair Airport (Veer Savarkar Airport). I with my wife (newly married) had gone to Port blair through Jetlite Airways [Jet Lite (S2) 319] on 28.12.08 from Kolkata. I had taken leave from my organization till 04th Jan’09. We did not face any problem in the outward journey, and the journey was very comfortable.
We were to return from Port Blair to Kolkata on 03.01.09 [Jet Lite (S2) 320]. The tickets numbers are-7053307204731 & 7053307204732 in the name of Mr. Vikash Anand & Mrs Smriti Anand. The departure time was scheduled at 11:50 hrs from Port Blair and arrival time at Kolkata was 14:05 Hrs. Keeping this in my mind I had taken reservation in Sealdah Rajdhani Express (PNR # 612-2908565, Ticket # 16024103) by paying 1200 extra to the reservation agent for getting confirm berths, whose scheduled departure time from Sealdah Jn. was 16:40 on the same day. When we reached the Veer savarkar airport on 03rd Jan, it was announced by Jetlite that the Flight is delayed and they have no idea about its arrival time at Port Blair. I was scared that, we can miss the train. So I told my Brother at Kolkata to cancel the ticket and get another reservation for 04.01.09. Again we paid 1200 extra to get the confirmed berths. So I got the reservation in Sealdah Rajdhani Express for 04.01.09 (PNR # 642-0710838, Ticket # 16032106). Lastly Flight arrived at Port Blair at 15.00 Hrs and Check-in had started at 13.30 Hrs. When I reached the counter for getting my boarding pass, I was asked for Identity card as I was having e-ticket. I showed my Official I- card of Indian Oil Corporation in original, and my PAN card also. Then they asked for my wife’s Identity card. I was not having her I-card. They regretted straightaway that we can not board the flight. Lastly I found Assistant Commandant (CISF) who had earlier worked at Panipat Refinery (where I am working currently). After some queries he was ready to issue my wife’s identity with his signature and stamp. Then also they were adamant not to issue the boarding pass. I kept running here and there for any kind of assistance from any responsible authority. Lastly I showed them the boarding passes we had for Kolkata to Port blair issued by Jetlite only. Then also they did not allow. Finally three families (09 persons) of similar case were held not to board the flight.
After flight left at 03:30 pm, we came to know that earlier some Flight was cancelled by Jetlight and to accommodate those passengers in next flights they were doing such harassing activities to other passengers. In spite of arranging some other alternative Flight they chosen the simplest way to get rid of their problem- Transferring their problems to Innocent Passengers.
Anyway they arranged some accommodation and Dinner for we 09 persons in such a Hotel whose condition was worse than miserable. Some snaps of Room No.-303, Hotel Palika Palace is being attached herewith. We were taken back from Hotel to airport in Auto Rikshaw (Snap attached with my luggages).
Next day, i.e, on 04th Jan’09. They had no any problem with my wife’s I-Card. They did not check even my I-Card, and we boarded the flight very easily. Again, this day also the flight was late and I had to get my reservation in Sealdah Rajdhani Express on 04.01.09 cancelled. I again told my brother to to get the reservation in Sealdah Rajdhani Exp for 05.01.09 and again we had to pay Rs 1200 extra to get the confirmed berths. We got the reservation for 05.01.09 (PNR # 622-3029181, Tkt # 16033005). When we reached Sealdah Rly Stn. on 05.01.09 to board the train, we found the train was cancelled. We got that reservation charges refunded and again booked the reservation in Sealdah Rajdhani Exp for 06.01.09. We again paid Rs 1200 extra the travel agent for getting confirmed berths. Finally we were able to board the train on 06.01.09. All these series of problems, I would blame Jetlite airways from beginning. End of story has not reached yet.
I would like to ask Jetlite management to answer and pay the losses mentioned below:
1) I was to resume duty on 05th Jan’09. I resumed it on 10th Jan’09. Reason was that Oil sector PSU officers association had called strike from 07.01.09. I arrived my place on 07th Jan’09 at 05.30 pm. If you are absent on the day when strike has started, I was not in a condition to join the duty. Strike continued till 09.01.09 evening. So I joined my duty on 10.01.09. I had planned whole of my travel taking strike into account, as we had already received the strike notice well in advance. After facing so many of difficulties in resuming my duty, I had to take 05 more earned leave from my organization (IOCL). 05 days leave means Rs 4000/- loss. Who is responsible and who will pay this loss to me?
2) I incurred Rs 3680 extra for getting reservation after so many cancellations of my train reservations. Besides my brother took such a pain that he was also not able to perform his duty for 03 days. Who will pay all these?
3) We were not of such a low level persons that we had been accommodated on 03.01.09 in such a mean level Hotel, and we had to travel by Auto Rikshaw. At least Jetlite can not provide such a mean quality service. I must claim Rs 25000/- against such a mean service by Jetlite.
4) All the Jetlite officials we faced at the Veer savarkar airport were behaving so rudely so rudely, that one can not think of it even in dreams. They were talking with us in such a tone, that, we were their hostages, not Elite Passengers. The lady manager was telling she cant do any help regarding I-Card. Next day they allowed easily to board. When I asked to let me talk to any higher authority who can take any decision, she told rudely “Humlog yahan Jhakk marne ke liye baithe hain kya”. No one was wearing any Name plate with the uniform. When I asked her name she replied “ I don’t think it necessary to give my introduction to you.” Did we pay for this type of behavior from Jetlite. I must claim Rs 10, 000/- for this type of misbehavior in place of welcome.
I had lodged my complaint with Consumer’s forum on 11.01.09. The same was forwarded by Consumer’s Forum to the concerned, but till date I did not receive any reply from Jet Lite.
I am eagerly waiting for your reply and fair redressal of this complaint.
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