I tried booking 10 tickets for Jammu-Srinagar on the 14th April for travel on 11th May
The browser got hanged for more than an hour after taking in the credit cards details. But the ticket was not generated nor was any reference number generated. Another attempt was made after an hour for travel on 10th May for the same set of passengers and the same sector and the result was same. I received an email the next day informing that both the tickets were confirmed. Because there was no confirmation received till next day, I was compelled to cancel the program. I made frantic attempts to reach on all the listed contacts of Air Deccan but none of the calls were going through.
I approached Air Deccan's Cunningham office and met the authorities who suspect or speculate that my problem is not genuine enough to claim a full refund on both the tickets. They say that I could get refund on only one ticket. This, to me is ridiculous. If the problem is related to Air Deccan's ticketing server which does not respond for hours together and does not issue either a PNR or any other reference online indicating booking confirmation, it is entirely Air Deccan's responsibility to accept the passenger's woes and allow him full refund. Moreover Air Deccan's refund FAQs also talk the same.
In the process of offering lowest cost tickets and under the pretext of being a low fril airlines, Air Deccan is totally getting ignorant of the customer's woes and sufferings.
Sincerely,
Vilas Desai
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