Inconsumercomplaints.com » Cars & Transport » Review / complaint: Air Deccan - Poor customer service | News #360

Air Deccan
Poor customer service

We 8 of us booked a Air deccan flight to return from goa to bangalore our flight timing was 6:45 Pm on 2nd May (this is the time we got after two delay notifications) we reached the airport by 4PM itself. THe sign board showing the current status of the flight was showing "DELAYED" till 6:30 pm, but the aircraft was already in runway and boarding (We are not aware of that). We trusted the sign board and kept waiting, we realized this fact little late and went to the deccan office, the response we got from the officer there was absolutely negligent and arrogant.

It required too much of arguments and fightings and blamings... before the deccan officials allowed us to board..it was one hell of a trip we made with deccan.

The ordeal does not end there, once we reached bangalore... we were not allowed to disembark for nearly an hour from the aircraft, because there were three flights already in the Apron..while the flight was stranded... I dont know from where... there comes an Army of mosquitoes that tastes our blood... Atlast after an hour we disembarked..and a sigh of relief came... But I actually underestimated Air deccan... We were asked to board two buses that actually looked like a huge garbage cans..somehow we reached the exit and then came the worst part... our baggages was not delivered..after an hour of searching and quarrellings and fighting... they delivered the baggage... I saw most of the poor passengers who missed there connecting Flights to chennai because of the worst service of Air deccan...

AIR DECCAN is being run by the FILTHY idots of the industry..I had high reverie for Mr. Gopinath having started an Airline to service the middle class people, But having undergone all this I beleive he should have contended himself by running a lorry or truck service not an airline... My humble advice to fellow travellers is by all the means possible try not to travel by AIR DECCAN..


Company: Air Deccan

Country: India

Category: Cars & Transport

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