Hi,
On October 8 my car (DL7C J 9178) met an accident and I got it repaired by Khanna Hyundai dealer in Industrial Area, Panki, Kanpur, U.P.
As per email below Khanna Hyundai demanded me to pay Rs. 48120/- based on approval received from TATA AIG. An email below is fyi;
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From: ext khannahyundai . [mailto: [email protected]]
Sent: Tuesday, December 20 12:37 PM
To: Verma, Ravindra (- IN/Gurgaon)
Subject:
Dear Sir
we have recived cashless approval from tata aig against
your car .kindly recieve it. total bill amount is189676 your liability
is 48120
Uttam Soni
Khanna Hyundai
Kanpur
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Before taking car I asked the dealer several times to furnish the proof to release the payment but they failed. A mail below for your information;
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From: Verma, Ravindra (- IN/Gurgaon)
Sent: Tuesday, December 20 3:43 PM
To: 'ext khannahyundai .'
Cc: '[email protected]'
Subject: i10, DL7CJ9178: Car Delivery
Dear Uttam,
Thanks very much for bringing this news to me.
As discussed, we'll meet on Saturday (December 24) at around 12:00 pm.
Before I transfer Rs. 48120 to "Khanna Auto Sales Pvt Ltd" Bank of India account (a/c no- 30366630852), please clarify, how did you calculate this amount?
Please provide details.
Online transfer takes 24 hours to get the amount reflected in your account. I therefore request you to provide details at the earliest.
Thanks
Ravindra
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Having faith on Hyundai, I paid the amount to receive my car as Khanna Hyundai took more than two and half months to deliver it.
Later on during my investigation, I found, Khanna Hyundai got the approval only for 1, 43, 555/- and I had to pay only 20650/-.
Now TATA AIG denies to approve addtional amount. Below please find an email from Hyundai Regional care manager Ms. Nishu Yadav.
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&--Original Message&--
From: nishu yadav [mailto: [email protected]]
Sent: Monday, January 30 4:02 PM
To: 'RK Singh'
Cc: 'Anil. Brahmbhatt'; 'tngdgm'; 'khannahyundai .'; [email protected]
Subject: RE: VECHILE NO. DL7CJ9178
Importance: High
Dear Sir,
Kindly provide the reason on urgent basis for mismatch in amount as same has
to be updated to customer
Thanks & Regards,
Nishu Yadav
Customer Care Service
Hyundai Motor India Ltd., Lucknow
Tel: 0522-6714623, Fax:0522-6714611
&--Original Message&--
From: khannahyundai . [mailto: [email protected]]
Sent: Monday, January 30 3:52 PM
To: RK Singh
Cc: Anil. Brahmbhatt; Nishu Yadav; tngdgm
Subject: Fwd: VECHILE NO. DL7CJ9178
Dear Sir,
Kindly revert back, as we need to reply to customer.
Warm Regards,
Uttam Soni
09918801080
&&&- Forwarded message &&&-
From: "khannahyundai ."
Date: Wed, 25 Jan 17:45:09 0530
Subject: VECHILE NO. DL7CJ9178
To: RK Singh
Dear Sir,
Some Parts & Labour are missing in your report against this car.
Kindly recheck
& ammend it.
Thanking You
Khanna Auto Sales P. Ltd.
Panki, Kanpur
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Now due to Khanna Hyundai's fault I had to pay them additional Rs. 27, 470/-.
Please advise.
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