Hi,
My name is Shaik Mudassir Ahmed. This is the first time I booked travel with kingfisher airlines. I have a flight journey with kingfisher on 09-nov. My journey is from Bangalore to Hyderabad (round trip). The outgoing flight which I originally booked was IT2423 departing Bangalore at 9.45am and reaching Hyderabad at 11.15am with PNR :- DZRJBT and returning back to Bangalore from Hyderabad on the same day by flight IT-3432 departing Hyderabad at 9.20pm and reaching Bangalore at 10.25pm with PNR :- NCLQTM.
Both my outgoing as well as incoming flights have been changed and there was absolutely no intimacy regarding the same to me. With a lots of difficulties and with a lots of negotiations, I scheduled my work according to the flights and at the last moment when I just checked the itenary casually, I came to know that flight timings have been changed and flight number has been changed without any intimation. I framed my schedule with a lots of difficulties and with your flights being rescheduled, its more difficult for me to change my entire schedule.
I called up to kingfisher customer contact center and with a lots of waiting time I finally got a chance to speak to customer care executive. I had to make a lots of negotiations in order to accept the options provided your representative. And when I finally decided to select one of the rescheduling options, call got disconnected. I had to call back once again and the second time and I was on waiting for more than an hour. And unfortunately the previous representative whom I spoke did not make any note on the reservation and the entire conversation was left without any documentation. I had to explain the entire situation to a new representative once again and there was an option that was available which was good to me and with a lots of hold time and with a lots of argumentation the representative agreed to give me a call back within 2 hours regarding an option that was compatible with my schedule. But there was absolutely no call that was given to me even after 24hrs. I had to call once again the next day and unfortunately once again even after such a big conversation, the representative failed to document the conversation. I had to explain the entire story once again for the third time. And with no other options available, I had to forcefully take the flights that representative offered.
Now there are following things which remained unanswered.
1.Why was there no intimacy regarding schedule change?
2.What stopped your representative to give me the option I asked for?
3.Why are your representatives not documenting the conversation? Your representatives failed to document the record for 3 times.
4.Why was I suggested that "REFUND" is the best option by your representatives?
5.Why didn't I get a call back from your representatives even after 24 hours?
6.Why was I given a "fake promise" of getting a call back by your representatives?
I have attached recorded conversation with your representative where he promised me a call back.
I am totally unhappy with the type of service I got from kingfisher and I had to spend a lot of more time and more money because of your reschedule. It affected me real bad. I really deserve to get some compensation for the inconvenience caused from your side. You have to compensate me by providing free meals on board for my trips on 9th and 10th of November, by providing free drop to my destination or by providing free trip vouchers. If you do not want to loose a customer permanently, you will have to give me a compensation. If there is no action taken then you will definitely loose me as a customer permanently. I hope there is something that will be done regarding this. I am hoping to get a quick positive response from your side. Thanks in advance.
Regards,
Shaik Mudassir Ahmed.
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