Kingfisher Airlines
Check In

My wife was to travel on Delhi Leh route on 01 Oct 10. She reported to the checkin counter at the airport @ 0500h. She had excessive baggage. She was refused a boarding pass. Nobody advised her to pay for the excessive baggage. She was told that the counter would remain open for another 40 min. When she returned to the counter after reducing the baggage at 0530h she was informed that the counter is closed and the seat has already been given to someone else. Inspite of your desk being aware that the passenger is at the airport, her seat was sold to another person. This shows a complete disregard for the passengers n is tantamount to just looking at profits. You can understand the kind of harassment a person has to go through because of such a callous attitude of your staff. Just because the ticket had been bought by me well in advance at low rates n since you were getting a higher price at that time I have been inconvenienced. I have been serving at Leh for the past one year now n was understandably looking forward to my wife joining me during these holidays. But because your staff thought it better to earn a couple of hundred Rs, they have made sure that the entire holiday of ours goes waste. And I also know that the reply to this would just be a polite " Dear John" letter and no action would be taken by your office to go into the details of this sad episode. You must understand that in this case money is not the issue, it is the fact that you are actually just cashing in or rather preying on the unfortunate circumstances of the passengers who are willing to fly your airlines. Well I would like to tell you that you have definitely lost this customer and all those who I can tell. At your desk probably the fact that you have gone and ruined an honest man's holiday, especially for people like us who are sitting in these places, protecting predatory organisations like yours, which are willing to sell us out for a measly Rs. 1000 or so, really doesn't matter. Well kudo's to you n your airline for selling us out for a measly sum.