I Saurav Chatterjee with Kingfisher FF No. 18448721:
1.Your Delhi ground staffs (Including the ticket counter staff) are absolutely arrogant with no sense of how to talk & treat your guests (Forget the business class guest which I am always with you). I don’t think Dr. Mallya has met them ever.
2. Your Kingfisher First Class ticket counter in Delhi / Mumbai always have Economy Class guests being entertained FIRST...!! I suggest - CLOSE such counters.
3. The Captain onboard Kingfisher is the chief of the flight, understood, but we should also listen seriously to the words / suggestions given to the captain by the in-flight managers onboard. - We were flying Kingfisher First (DELHI - MUMBAI - 2055 hrs OR 2100 hrs Flight) on 20th October on 3D & 3F. We were onboard by 2020 hrs with a couple of guests in before us. There was the service bell that kept on buzzing every second and no one could put it off. The in-flight manager informed the captain that the First Class guests are complaining and asking for a change of aircraft if the bell doesn’t stop (It was 2030 hrs). The captain did not bother and the guests from seat number 2A till the last guest on first Class repeatedly complaint the in-flight manager about it. She want back & spoke to the Captain again but with NO LUCK to hear words. The door finally closed at 2040 hrs with the bell still buzzing. The aircraft left the bay proceeding for the runway (2045 hrs). GA ALONE knows what the captain had in his mind till the lady on 2A really shouted on the in-flight manager and demanded to be deplaned if the bell didn’t go off and after that almost all the first-class guest demanded the same. The situation was conveyed to the captain once again at 2047 hrs & I think the bell did ring inside captain s head to get back to the bay & call for technicians. The flight was back by 2100 hrs with few technicians in by 2110 hrs. Trying hard enough with replacing few parts did not let the bell go off. We were inside the aircraft till 2300 hrs when we got to know that the aircraft will be changed in the next 15 - 20 minutes. &&&&- Shear waste of our time & Harassment to us. We finally landed in Mumbai at 0215 hrs of 21st October. All this could have been avoided if the captain did not go his own way & wish. Hope Kingfisher agrees.
4. I was on Kingfisher first on 01st November for GOA - MUMBAI (Seat 1D). The in-flight manager Ms. Hemlata was extremely non cooperative. She didn’t even have a smile on her face (Even a false one was OK). Throwing attitude while conversing with the guest. - NOT AT ALL acceptable.
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