Inconsumercomplaints.com » Cars & Transport » Review / complaint: Kingfisher Airlines - No Medical Arrangement in Flight | News #361626

Kingfisher Airlines
No Medical Arrangement in Flight

Dear Mr. Chairman,

Subject: Airline PNR: IOBRGB (No blankets or medication available for Passenger)

Passenger Name (s) Ticket No (s)

1. Verma / ShamLal Mr (ADT) 090-1765821600

2. Verma / Shivani Ms (ADT) 090-1765821601

3. Verma / Ramni Mrs (ADT) 090-1765821602 (Cancelled)

I am writing this grievance to inform you that my family traveled from Airline PNR: IOBRGB on 16th May name Sham Lal Verma and Shivani Verma had experienced air sickness and Shivani Verma suffered with nausea vomiting and severe chills while from Leh To Jammu.

To my surprise no blanket or medicines were available to tackle the situation until they land at Jammu airport. We had tough time in air and which could have cost severe issues to her Life.

Please look into this matter and revert back with compensation. We give huge amount to travel through INDIA's class airline and this is what we get in return.

I have already paid a cancellation fee (2500 INR) for Ramni Verma who was also expected to travel by same flight from Mumbai to Del and Del-Jammu. I do expect lot from airline when i am paying. Please revert with your comments.

Thanks,

Sahil (9545555399)

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Reply by Kingfisher:

Dear Mr. Verma,

Thank you for your email of 17 May to the Chairman's Office, apprising us of your family's experience when they travelled Kingfisher Red from Mumbai to Jammu via Delhi on 16 May. Firsthand feedback from guests is indicative of our performance, and we appreciate that you have chosen to write to us.

We note that your family members, particularly Ms. Shivani Verma felt unwell while travelling on IT 3351 to Jammu, on account of the severe turbulence that day. We note as well your disappointment with the apparent non-availability of blankets and medication on the flight, and appreciate your concern for your family. With Kingfisher Red, we have endeavoured to create a product which would be of the best quality within the designated space, thus making a value-based travel experience available to many more guests. However, the product construct of Kingfisher Red differs from that of Kingfisher Class and does not include some amenities and services that may be available on flights offering the Kingfisher Class of service. We regret that you consequently felt let down.

We would however, like to share with you that we do carry medical kits on our flights and these have been stocked as per DGCA guidelines. If the crew was aware that Ms. Verma required medication for her nausea and fever, they would have provided the same to her. Your feedback has nevertheless been shared with the In-flight team to ensure that guests are assisted with care and sensitivity, so that they have a comfortable in-flight experience.

Mr. Verma, we are committed to ensuring that we consistently deliver a seamless and pleasant service to our guests, and thank you for your feedback. We value your patronage of Kingfisher Airlines and look forward to your continued support, as well as to welcoming you and your family on our flights again.

Yours sincerely,

Caroline Pereira

Manager - Guest Commitment

Kingfisher Airlines

A UB Group Company

"This message (including any attachments hereto) is confidential and intended solely for the addressee (s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."

On Wed, May 18 at 4:00 PM, wrote:

Dear Guest,

We thank you for your email dated 17-May to the Chairman's office.

Your message has been assigned an ID 361489 and has been forwarded for investigation/action. You will receive a response shortly.

Please include the string: IssueID : 361489 in the subject line for all future correspondence about this issue.

We appreciate your patronage of Kingfisher Airlines and look forward to welcoming you on board again.

Yours sincerely,

GUEST COMMITMENT TEAM

KINGFISHER AIRLINES LTD.

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Reply by me:

Dear Caroline,

Thanks for writing.

First of all, i am really disappointed with the delayed response. Further to that, i would like to express my concerns regarding DGCA guidelines with statement that- Your on board crew traveling from Leh-Jammu were not having blankets and medicines in flight irrespective of the LAW.

When Mr. Sham Lal Verma (My father) accompanying Ms. Shivani Verma requested for blankets from your crew members - to his surprise no blankets were there on board. Then, he pleaded other flight co-passengers for their blankets which indeed worked out as one 1 passenger boarded from Leh was carrying out with heavy jacket.

I am sorry, if my grievance is not fulfilled with a compensation- it will enforce me to lodge this complaint in consumer court. Please remember, "When you promote your airline as 'Class of service'", Kindly be assured of the services you provide. I want reimbursement of my cancelled ticket as a compensation or a compensation for inconvenience caused by KINGFISHER. It would have taken a life because of your silly mistake.

Please revert at the earliest.

Sahil Verma


Company: Kingfisher Airlines

Country: India   State: Jammu and Kashmir

Category: Cars & Transport

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