It has been 3 days since i have been calling Make my trip customer service but nothing has happened... first of all details of my case are as follows:-
I made 2 bookings with Make my Trip on the Sunday 12th of February
The first one with NN230142475575 was for going from New Delhi to Siem Reap (Cambodia) on the 17th of Feb
This first booking was done via Make my trip and the flights were from Kingfisher i believe via Kolkata
Tuesday Evening 14th feb, i got a call from the Make my trip operator from the number 01724697800 and he told me that the flight is cancelled. While I was in the middle of a market place, this is what the conversation was:- ((MMT- Sir, this is to inform you that your flight to Cambodia for 17th Feb has been canceled. Vivek- Shit! So now what, i got the booking through you guys, the entire plan depends on the first ticket. MMT- Sir, you have the option of getting full refund or shall we make a rebooking. A scared Vivek- Please put me on the next flight available, and i dont need the refund. MMT- Sir, this is Sri Lanka Airlines starting Delhi on 17th 7pm reaching on 18th. Vivek- Are you sure there is no flight earlier than this. MMT- No sir, and i am afraid if you take few hours, even this will get booked. Vivek- Then please book me on this one. End of chat...)))
Now i came back to hotel room, checked the flights were available from Sri Lankan Airlines and same fare had 3 flights listed. The earliest was reaching Siem Reap at 9am while my booking was made for 255pm. I was shocked to see my half day held no value in front of the Make my trip operator when i told him i want to reach the earliest.
I logged a complaint same day, 14th Feb with Make my trip to alter the booking and try to arrange me on the earlier flight to Siem Reap, i was given assurance that i would get a call back, but nothing happened
Next day 15th Feb, i again called up Make my trip and told them to do something about the booking since i needed to reach Siem Reap early, i was told this time the escalation is being done through a mail and the copy of the mail will be sent to me as well. But i didnt get any call, any mail
Yesterday i again called Make my trip twice, was on call for more than an hour, talking to Saakshi first, then Niraj and then a supervisor called Jagjit but they all said they are helpless till the time they listen to the audio recording of the agent who communicated the flight rescheduling to me
I am very aggrieved and only because of the callous attitude of Make my trip, i wasted a day of my trip when my family was waiting in Cambodia for me
I wish they could resolve the situation early to save me a day since the flights are still available at similar fares for all three timings (although its higher than original fare) Attaching a snapshot from today's availability
A frustated customer
Vivek
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