I booked 2 tickets from Chennai to Ahmedabad for 29th March. The booking ID is NF251334286281. I made a mistake in the date and there was no confirmation page on the website for me to review the details of my booking. The payment was deducted immediately from my bank.
When I called their customer care to request for a rescheduling they wanted me to pay Rs. 1000 per ticket for rescheduling. They had no way to waive this penalty eventhough I called within 5 minutes of booking the ticket and they only had to modify the details.
I found this exceedingly unfair. I also called the airline (INDIGO) who told me that they cannot change this because the ticket was under the control of the travel agency. How ridiculous is that? This is how these people are cheating innocent customers of their money. I want to sue them for this.
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