Dear sir :
I have purchased maruti a-star zxi from Champion cars on 08/10/10 silver colour by exchanging my maruti 800 car. my choice was earlier to buy hundai santro but i go for a star after being convinced by showroom sales mans that this is the best car in its class and that time i also had a test drive and found car good.
problem starts after first day i purchased car, while putting car in second gear after some time it started making some noise which gets increased regularly. i thought it was due to new car and will not repeat in future. but problem occured almost everyday after driving car for few kms. it happened only after we drive car for minimum 10 kms. i also informed to showroom people but they told it can be due to new car and gave me assurance every time. also it has problem with ac which gets low and high fan pressure when v increase the speed of fan to 3 & 4.
also the gear shifting is very tight, it goes smooth after service but maintain only for 2-3 days, Pick up of car is not at all satisfactory in second gear it goes like hell low and slow.
i went to jaipur after 20 days, this was the first time i took car for long drive and found the problem increased a lot while driving car in second gear my whole family got disturbed as we were enjoying the drive that time.
at the time of my first service, i also again told service incharge regarding my problem, he joined me for a test drive to analyse the problem but at that time car did well as the problem occurs after driving car min 10-15 kms. he told me that there is no problem in car and he will look after is there is any. i got assured again, i took the car after service and found it well but i got shocked after i got again that noise louder while driving car i again went to dealer and service incharge for the first time obseved that there is some problem but he was unable to diagnose the problem.
he told me to leave the car and he will get checked the cause of problem after one day leaving car with him he informed me that this could be the problem of water body which will be replaced by the company. i said ok kindly change it but he told me that this part is out of stock and they will get it after 10-15 days. he assured me to inform as soon as they get the spare part i was convinced to leave from their.
in that period i went to jaipur, udaipur and many other places but the problem gets increased higher everyday but i waited for long about 30 days but no response from dealer side finally i phoned to dealer regarding the spare then they told me that spare has finaly come and bring car to get it fixed.
i again took the car they fixed the water body spare into my car and told me that there is now no problem with the car i got convinced again and took my car back, for the first two days car did well without making any noise i was happy that finally i got problem solved but my happiness didnt go too long as after 3 days again that problem shocked me and i was such embarrased. i was now very much disappointed with the company and again complained to the dealer again they told me to leave car for one day so that they will change every part of engine with the demo car spares to diagnose the real problem.
still my car is with the dealer and now i am very much disappointed with the company that was my favorite as i used to be the proud owner of maruti 800 earlier from which i was very well satisfied. but after i got this car purchased i am mentally and financially
harassed.
i request company to provide me a new car which is defect less as i am paying full money for that and still want to have this company my favorite. i used to faith maruti a lot but this incident demolished faith, i i took loan and also i gave my car in exchange bonus to true value and also gave some cash payment to the company.
i regret to my decision to buy maruti a-star zxi, i feel oblige and satisfied if company exchange my existing car with a new car (DEFECT LESS)...
problems are very much with this car i urge company to compensate my mental and money losses at earliest.
Neeraj Pareek
Bhilwara
Cell : 9772263090.
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