Dear Sir/Madam,
We had booked onward flight ticket from Kolkata to Hyderabad by Spice jet flight no.872 scheduled departure time 17:20:00 on 13/12 and return ticket on 16/12 at 11:40:00 by their flight no.871 from Hyderabad to Kolkata vide ATO reference no. AT137504, Airline PNR: ELJBLG AND CRS PNR: ELJBLG.
I reached Kolkata airport at Spice jet Reservation counter for guidance with my E ticket at 16:30:00 on 13/12 to catch the scheduled flight. The person sitting at reservation counter directed me to go to inside for boarding pass. When I reached at Spice Jet Airlines' first counter for issue of boarding ticket the person manning the counter said that it was 16:35:00 so I had to request the supervisor Ms Shivani sitting at last counters of the row for order to issue the boarding ticket. I went to Ms Shivani and requested her for help. She refused me and said I was late so I could not be allowed to board. I repeatedly requested her to issue boarding ticket to enable me to board the scheduled flight. When she did not accede to my request I demanded Complaint Book to lodge my complaint. She refused that this facility was not available. In this course of request/discussion 10 minutes passed. Then I requested her to give me in writing if she could not provide me the Complaint Book. Then she noted the reporting time 16:50:00 on 13/12 with remarks No Show. She also replied that she could not wait for all passengers and flight was airborne at 16:50:00 thirty minutes ahead of scheduled time 17:20:00. On request of refund she replied that she could not refund or cancel the ticket else I would be allowed in next day flight on 14/12 at same time 17:20:00. Since I had to attend an important programme at Hyderabad on 14/12 and 15/12 I again booked my ticket by Indigo and reached Hyderabad 13/12 at 23:00.I paid additional amount of Rs.7978.00 and suffered mental as well as physical harassment on account of airline staffs' behaviour. I request you to arrange/order for refund of my money and compensation for suffering mental and physical harassment.
With regards,
Raj Kumar Sharma
Bilbera, Dhanbad
M-9470194845
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