I had booked a connecting flight through Make my trip for Mumbai-Hyderabad, Hyderabad-Delhi. Mumbai Hyderabad flight was through King Fisher Red and Hyderabad Delhi flight through Air India.
Both the Air Lines were aware of the connecting flight status. Kingfisher Red flight was late by approximately half an hour. Collecting baggage from the Kingfisher Red and arriving at departure terminal took me 20 more minutes. I reported at the boarding counter at 8.50 P.M i.e. 40 minutes prior to the departure of Air India flight to Delhi.
I was refused boarding pass on the pretext that the flight has already took off. I requested the duty manager and he put my arrival time as 8.54 P.M on my ticket and told a ground staff to move me out of the air port. However I requested him to please let me wait at air port to think over my further plan of action as I was new to the Hyderabad City and I had my daughter accompanying me and I felt quite insecure to move out of the Air port with no where to go.
Then and there I had to book my train tickets (which also could not got confirmed) and move to the station at midnight approximately 2.30 A.M. More over I was asked to show my PASSPORT at the Air port. Moreover the ground staff was quite unprofessional in dealing with the customers and they had no manners as to how to speak and also did not have the sensitivity to guide us for our next steps. They harassed us even when we requested them to help us getting our tickets cancelled.
I am filling this complaint to inform you about the atrocities handed down by the ground staff and also to claim a redressal and punitive damages for the loss of money and time that took place due to mental and physical harassment that we had to under go.
Ranju Chhibber
[email protected]
9869952221
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