Dear Team,
I have booked a flight from Indore to Delhi from Cleartrip company. The mode of payment was online and through internet. The date of journey was 16 aug from the flight 633 of Air India. I have reached on the correct time of boarding but there were no executive present for boardings. The delay happened for 15-20 mins. The flight time was 7.50 AM. Then after some time 1 executive at 7.20 AM told me that we have to check the seat availability. And then they given me boarding pass with seat number 1A, And after my baggage check in. My security checks happened. But then they denied taking me in in the flight.
They told me that there is no seat available and taken my boarding pass back. I have the security check in details with the baggage pass (detailed & computerized). I also have the stamped copy of my ticket which they cancelled after depart of the flight. They only told sorry and went. And the behavior they did at the airport when i asked for seat was very very shrud.
I lost my office for today also there is a big inconvenience happened with me as i am working with a big company. ICICI PRUDENTIAL as a Area Manager for Delhi region. I want your quick and strict action against Air India. I have not been informed 1 hr prior about the rush of Air India, Also no announcements for passenger's at lobby area. Also there is not announcements has been made after my security check. Just a person from air india came and denied me for boarding the flight. The probable reason seems that there is a big issue gong in Air India. There is some kind of back door entry happaning in Air India.
I am also attaching the scan copy of all proofs.
Rgds
Reeta Rathore- 08800314441/ 08800513331
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