I bought a pair of ankle boots from the nine west outlet in Ambience mall. The sole of the shoe cracked the third time i wore it. And when i went and complained to the store manager i was told that they would repair it. I was surprised by the soloution. Who wears a repaired shoe??? I thought i bought a quality brand & not a road side brand. I asked them to replace the shoe. To which i get an answer that the similar shoe is not available and hence they offered me a product half the cost of what i paid!!
Really disgusted with the service man. Either you replace with the similar show & if not available (Understandable) then pls let the customer pick any shoe worth the same amount. I have visited the outlset 7-8 times and have got stupid responses from the store manager hence forced to write the compliant on a public site. Hope some one from the organisation takes some action. It is not about the money but the experience at nine west!!! Disgusting is the word!!
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