Yebhi
Product not dispached

My name is fawaz

i have ordered a pair of puma sandals in yebhi.com 2 days ago.they said that they will dispach it within 48 hours.the time period for dispaching is over and still my product is not dispached. my order no is YBH566229. when i contacted their customer care office they are not properly answering my questions. please help me in this issue so that i can get my product dispached