Bata India Limited - Bata shoes
Unsatisfactory service

I had purchased a pair of shoe a few months ago from your Ghatkopar West Branch, Mumbai. On trying at home, I found that the shoes are smaller by one size and immediately I went for exchange of the same. From the very day, I have been informed that the required size is not available in the shop and I that I may have to go for some other choice which is available in the shop. I was stunned to hear the reply and not only that whenever I go to find out whether the required size is available, I get the same response every time. And, whenever I visited, I notice that they take the inventory of the stock instead of attending to the customer. Now that I have no option except to approach to the Consumer Grievances Redressal Forum.