Pls note that my HCL laptop G28 cp has lost its display light due to which i cannot see the screen.
Do note that the computer is working fine but the light is not there in the display monitor for me to see the display.
My laptop is not under the warranty period (it just past last mnth ) & i had given it to the local tech who reported that the inverter was faulty & he cld not get the replacement part has there were none available.
I tried to call the service centre in andheri but the person told me that this variant of laptop was sold thru the dealer network & hence i shld call the toll free no 18601800425.
I finally went to the HCL authorised service centre at Andheri Marol military road & deposited the same there.
After a a week after my follow ups they called me and told me that the laptop PCB was faulty & had to be replaced & gave me a quotation of 14000/-. i called them & told them that the laptop was taken for 20000 odd just a year ago i that it was stupid to pay 14K instead i wld get a new one.
The lady Ms. Sonali Panda told me that they will try to repair the same but it had to be sent to their Noida office for repairs. this was approx on 17th Nov.
Till date there is no information from them & no updated the Andheri service centre no is always busy & they hv one number only the other number is not operational.
Today when i finally got thru to their HCL touch service number the person ANKIT has told me that they will not be able to repair the part & that i will hv to shell out 13500/- for its replacement also the part was not available.
I wld request all the future owners to definately not buy any HCL laptops in future & save themselves the stress which iam going thru.
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