Dear Sir,
During December I went to M/S Khosla Electronics Pvt Ltd, 371/1, Diamond Harbour Road, Kolkata 700034 to buy a HCL Laptop which was on offer for Rs 27, 000/- along with a free gift of NOKIA mobile phone and a track suit. I was told by Mr Sandip of the shop that the gift offer was closed but he would try if the gift could be made available by consulting HCL. After 2 days Mr Sandip insisted me to purchase the lap top and assured that HCL agreed to supply the gifts (the mobile and the track suit) and the same would be sent to my place after a month or so. I accordingly, in good faith purchased the HCL lap top model no P-3832 for Rs 27, 000/- against cash memo no 4901 dated 30.12.2009 on which Mr Sandip wrote "Mobile / T Suit due" with his signature.
I have not received the mobile/track suit even after 2 and half months. On repeated enquiry Mr Sandip now gives only vague and evasive replies. On his suggestion, I talked to Mr Joy Banerjee of HCL who said that no such request for the gift of mobile was recorded in the HCL's computer system. He referred me to Mr Debasish Ghosh, IT manager, Khosla Electronics. On several attempts I could not get him through over his mobile, as he chose not to receive my call.
It appears that you induce the customers to buy a costly goods with a false promise of a free gift offer. This is highly a raw deal and no less than cheating a common customer, and more so, a high central government officer.
I request you to kindly take note of my complaint and ensure supplying me the Nokia mobile and a track suit as promised immediately.
With best regards,
Sanjoy Mitra
Deputy Director of Tea Promotion
Tea Board
Govt of India
Ministry of Commerce.
Residence: Flat No 1/2C, Genexx Valley
Diamond Harbour Road, Joka
Kolkata 700104
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