HCL LAPTOP
Not working since 1st day of purchase

Sir,

My name is S.Shahanaz. I Purchased New laptop of Rs 33, 000 of HCL product from a reputed HCL show room in Nehru place, New Delhi 15 days back. Being a middle class it was my saving for the past 5 yrs. They brainwashed me & made me to purchase their product. They didn't test properly & completely the Laptop before me and on partial checking while opening the laptop found continuous beep sound & they justified that it will be in every laptop at the time of purchasing, and they tried by changing the ram and (finally I came to know that 2 GB Ram have been used in my laptop in place of 4 GB after 2 days only) and as it was the showroom closing time they told me to check from my home and promised that they will change the product if any abnormality found. On checking from my home on the same night i found most of the keys in the key board found not working & noise from Ram also lots of problems in the laptop.

I communicate the problem by phone in the next day of purchase. As there was heavy rain in the next two days in Delhi, i went to the service centre in three days on its purchase. The way they talked before the purchase of the product was different from the way they talked to me on my complaint. As i requested for the change of laptop, they refused & behaved with me in arrogant manner & gave me a service center address which was at Green park, Delhi. I surrendered the laptop in the HCL service centre for repairing and they gave me their contact number which no one even attending the phone. Most of the times it was engaged & when the bell rings no one attend the call. Repeatedly i have gone for more than 5 times but no solution & not giving proper response. Sir i feel deeply hurt on purchasing a worst product & their worst service. If required I’m ready to go to consumer court also. Sir i require help. Please help me sir.

The details are as below :

Details of Laptop & HCL Store :

Model: AXON 4507

Authorised HCL store detail: S.S.D.N InfoSolutions, G-2 Raja House, 30-31 Nehru Place, new delhi. Ph: 41011333, 41011444,

Invoice No: RH1781

Dated : 10-08

Warranty Card details :

Warranty No : 99548

Machine Sr. No : 1104AX270474

Product Code: AXON4507

Product description: HCL ME Laptop N45

Serivice center details :

Job sheet No : 1501016177

Date Created : 14/08, 09:49

Expc Return Date : 17/08, 16:00