Unfortunate enough to buy an hcl lap top. I am experiencing horrors in getting my lap serviced. From the next week of my purchase of the lap I experienced problems with its keypad, loading of operating system etc. if I register a complaint nobody would turn up .and I am forced to take my lap myself to the service centre. They kept my lap for weeks. After registering complaint no 8600383826 it took several weeks’ made more than 500 calls to service centers and the response was horrifying. Most irresponsible, untrustworthy and indecent they are. I send a complaint to hcl and I got call next day to receive my lap from service centre. I had to spend rs 500 as petrol charge. On reaching home I found that the complaint still remains with the same intensity. Again I registered a complaint (comp no 8600618529) and took the lap to the service centre myself. They told me that it comes from a faulty series and they would replace it within one week. Now three weeks has passed and nobody has contacted me yet. I don’t have any satisfactory replies.
Now I am forced to move to consumer court and I have filed a complaint to the IT coordinator, malappuram. I have enough document that guarantee me rupees 100 for each day of delay in service. Thus I have the claim of at least rs 3000.
A copy of the circular is attached herewith
I will here by do my best to see that nobody falls into this HCL trap. Throwing the money into river is better a way to give away money than to buy an hcl. You may loose your money but can escape a never ending headache
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